SHIPPING POLICY

Our Shipping Policy was last updated on September 14, 2022

 
Interpretation and Definitions

 

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Avongrove Tea Estate

  • “Goods” refers to the items offered for sale on the Service.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to com, accessible from www.avongrovetea.com

  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Avongrove Tea Estate. The following terms and conditions constitute our Shipping Policy.

 
Domestic Shipping Policy

 

Shipment processing times

 

All Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: Blue Dart Domestic Priority or similar (By Air)
    Order type: Prepaid, Cash on Delivery
    Estimated delivery time (minimum and maximum delivery time):

    • 2-3 business days for within West Bengal/Kolkata.

    • 5-7 business days for across India.

    • 7-10 business days for remote location.

  • Shipping method: EMS India Post (Speed Post) or similar
    Order type: Prepaid
    Estimated delivery time (minimum and maximum delivery time):

    • 8-10 business days.

  • Shipping method: Delhivery Surface or similar
    Order type: Prepaid, Cash on Delivery
    Estimated delivery time (minimum and maximum delivery time):

    • 5-7 business days.

Delivery delays can occasionally occur due to unforeseeable circumstances, however we will try our best to keep to delivery timeline.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Avongrove Tea Estate is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Avongrove Tea Estate will replace or refund for any products damaged or lost during shipping. If You received Your Order damaged, please contact us with proper information to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: