cancellation and refund policy

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Thank you for choosing Avongrove Tea Estate. 

If you aren’t satisfied with your order, you can reach out to sales@avongrovetea.com and our Customer Experience agents will be happy to assist you promptly. 

Cancellations 

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

Replacements

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases. 

• Damaged/Incorrect Product Received

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Item missing from order

Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

• Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

Returns

We do not accept returns on any products because:

• We wish to keep our carbon footprint in check

• F&B products lose freshness over the course of return process

Conditions under which replacement/cancellation requests will not be accepted - 

• The replacement request is generated after 5 days from the date of delivery.

• The damaged/ missing product is reported after 5 days from the date of delivery.

• The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.

• Wrong product was ordered by the customer.